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WARRANTY: Seller warrants to Buyer that the Goods shall be free from defects in material and workmanship for the warranty period specified within Seller’s quotation and/or Order Acknowledgement for the Goods (such warranty period shall commence from the date of the original shipment of the Goods); as to services provided by Seller, such services shall be carried out with the same degree of reasonable care and reasonable skill which is standard within the industry. If a warranty is designated as pro-rated by Seller, warranty coverage related to refund or credit shall be pro-rata based on the number of months remaining in the warranty period (e.g., if three months have passed in a six month warranty, remaining coverage is 1/2). Manufacturer’s warranties will be passed through Seller to Buyer if allowable. All warranty claims must be made by written notice to Seller within the specified warranty period. This warranty is contingent upon the following: (i) Buyer establishes that the Goods have been properly installed, maintained and operated within the limits of their intended and normal usage; (ii) upon Seller’s request, Buyer will return to Seller, at Buyer’s expense and subject to Seller’s direction, any defective Goods or parts thereof; and (iii) Seller promptly receives written notice of any defect and such defect is verified upon return of the Goods to Seller at Buyer’s expense or upon inspection by an authorized representative of Seller at Seller’s option. If Buyer, after delivery, modifies, alters, substitutes or changes any of the Goods acquired from Seller, then Seller’s warranty with respect thereto shall be null and void and of no force and effect whatsoever. This warranty does not extend to: (i) defects due to misuse, abuse, neglect, (ii) Goods not used in accordance with normal operating and maintenance instructions, (iii) damage caused by corrosion or erosion, (iv) damage to Goods subject to wear and tear, (v) damage caused by Buyer’s failure to provide a suitable installation or operating environment for the Goods, (vi) damage caused by use of the Goods for purposes other than those for which they were designed, (vii) damage caused by disasters such as fire and other casualties, (viii) damage during shipment, and (ix) damage caused by parts or components not manufactured by Seller. Goods replaced under the terms of this warranty are covered for the remainder of the original warranty term unless otherwise specified in writing by Seller.
WARRANTY REPLACEMENT PROCEDURE (a) Buyer must obtain prior approval from Seller, by submitting a return request via online portal, before making any warranty returns and/or returning any Goods for warranty replacements; such approval must be sought within the documented warranty period for the particular Good(s), such warranty periods beginning on the date of original shipment by Seller or its supplier. A technical support call may be required before an RMA will be issued. (b) Buyer must ship Goods back prepaid and in an appropriate carton or container designed for such shipments. (c) Such returns must be received at the location designated on the Shipping Instruction E-Mail within ten (10) business days of the date an RMA was first sought from Seller. Any warranty return received by Seller without the RMA Authorization, or outside of the ten (10) business day period, will not qualify for a warranty credit. (d) Buyer shall cooperate with reasonable requests at the time an Return is reported, and during handling by Seller, by providing information including, but not limited to, full description of defect, serial number, identifying markings, and, if appropriate, photographs, etc. (e) A credit for a warranty return will only be issued when a warranty replacement is ordered from Seller (if available). If Buyer does not order a warranty replacement from Seller then any credit allowed will be at the sole discretion of Seller. (f) If a defect is confirmed by Seller or its supplier during evaluation, a credit will be issued fifteen (15) business days of the confirmation, such time being necessary to allow for evaluation and processing (NOTE: certain returns, evaluation and credits may take longer including, but not limited to, credits for glassware due to a longer period of time needed for evaluation and testing).
RETURNS & RESTOCKING (NON-WARRANTY) (a) Requests to return Goods for a restocking fee (i.e., non-warranty returns) must be made by Buyer within five (5) business days of the original date of receipt by Buyer; Buyer must obtain prior approval from Seller for such returns by way of the Online Return Portal. Goods returned by Buyer due to no fault of Seller are subject to a minimum twenty-five percent (25%) restocking fee, unless otherwise documented by Seller. (b) Goods approved for a return with a restocking fee must be received at the address noted in the Return Instructions within ten (10) business days of original receipt of the Good(s) by Buyer, and must include the Return Documentation specific to the particular order/part. Any returned Goods received by Seller without the supplied return documentation or outside of the timeframes described herein will not qualify for a credit (the full invoice price will be due from Buyer), and if the Good was sold on an exchange basis then such unauthorized return may be treated as the Exchange Part and applied as the Exchange. Returned Goods must be sent in an appropriate carton or container designed for such shipments in order to be eligible for any credit. (c) If all return requirements have been met and the return is accepted, credit will be issued fifteen (15) business days thereafter, such time being necessary to allow for evaluation and processing (NOTE: certain returns and credits may take longer to issue including, but not limited to, credits for glassware due to a longer period of time needed for evaluation and testing). (d) Goods that are non-returnable for reasons including, but not limited to, supplier return restrictions, will be communicated as such prior to the transaction. Additionally, custom-made orders/Goods are non-returnable. Any Goods sold as non-returnable may not be returned and will receive no credit if returned to Seller. For all orders, each line-item within the order that is both an outright purchase (not Exchange) and is also under $250 is non-returnable and will not be accepted back for a restock, except for the reason of error on behalf of Seller or parts that are found to have functional defects. Exchange parts under $250 will be returnable at Seller’s sole discretion.
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